Tell us what you cut or weld and we will size the machine for you. Most enquiries are answered within one business day — a short, specific brief gets a shorter quotation cycle than a long, vague one.
What to Include in Your Enquiry
| Topic | What we need to know |
|---|---|
| Material & thickness | Carbon steel, stainless, aluminium; minimum and maximum plate thickness |
| Process | Plasma cutting, gouging, MIG/MAG, TIG, SAW, stud welding or ESW |
| Power supply | Single-phase 220 V or three-phase 380 V, available capacity, generator or grid |
| Automation | Handheld, CNC gantry, robot cell, THC interface required |
| Duty cycle | Hours per day, average current, ambient temperature |
| Quantity & shipping | Units per order, destination port, OEM labelling required |
How an Order Runs
- Enquiry & sizing — send your brief; we confirm the model, torch package and consumable set.
- Quotation — formal quote with lead time, warranty and shipping terms.
- Sample or factory test — cut samples on your material, or join a live video test at our Shijiazhuang base.
- Production & QC — burn-in test at rated load, insulation and protection checks, photo report before packing.
- Delivery & commissioning — export packing, remote commissioning support, English manuals and spares list.
- After-sales — 12-month warranty plus year-round consumable supply and video troubleshooting.
Before You Write
- Browse the full product catalogue — 60 models across 12 categories.
- Not sure about the current class? Start with the LGK-100IGBT for general fabrication, or the Max-AL fine plasma range for high edge quality.
- Download the StarCAM nesting software if you are commissioning a cutting table.
- Read the technical blog for gas selection, dross troubleshooting and thickness-based sizing.
- Quality expectations for cut edges follow ISO 9013; welding procedure references are published by the American Welding Society.